Privacy Policy

Alchemy & Ice (“we,” “us,” “our”) owns and operates this website and acts as a data controller for personal data processed through it. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, inquire about services, make a booking, or purchase additional concierge services.

Please read this Privacy Policy carefully before using the Alchemy & Ice website.

  1. Personal Information We Collect

A. Information you provide to us
Depending on how you use our website, we may collect personal information you voluntarily submit, including:

  • Name and surname

  • Email address

  • Phone number

  • Event details you provide in forms or questionnaires

  • Billing/shipping address (if applicable)

  • Any information you include in messages, notes, or uploads (such as mood boards)

Payment information is processed by third-party payment providers (such as Stripe and PayPal). We do not store full payment card numbers.

B. Information collected automatically
When you visit the site, we automatically collect certain information about your device and usage, including:

  • IP address

  • Browser type and version

  • Device identifiers and operating system

  • Time zone and language settings

  • Referring/exit pages and URLs

  • Pages or services viewed and how you interact with the site

  • Cookies and similar technologies (where enabled)

This automatically collected data is referred to as “Device Information.”

  1. Why We Process Your Data

We process personal data for the following purposes:

  • To provide, manage, and deliver our services, including bookings and concierge purchases

  • To communicate with you about your inquiry, booking, payments, and event details

  • To confirm transactions and send receipts or confirmations

  • To operate, secure, and improve the website and prevent fraud or abuse

  • To comply with legal and tax obligations when applicable

We process only the data necessary for these purposes.

  1. Legal Bases for Processing

Where applicable under law, we rely on the following legal bases:

  • Contract: to perform a contract or take steps at your request prior to entering a contract (such as providing quotes, bookings, and concierge services)

  • Legitimate interests: to operate, secure, and improve our business and website, and to prevent fraud

  • Consent: where you choose to subscribe to marketing communications or where cookies require consent

  • Legal obligation: to comply with applicable laws, regulations, and lawful requests

  1. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the site, remember preferences, and understand usage. You can control cookies through your browser settings. If you disable cookies, some site functions may be limited.

  1. Sharing and Disclosure of Personal Information

We do not sell your personal information. We may share information only as needed for the purposes described above, including with:

  • Payment processors (such as Stripe and PayPal) to process transactions

  • Website and hosting providers and analytics tools used to run and improve the site

  • Service providers supporting communications, scheduling, and operations

  • Legal authorities when required by law or to protect rights, safety, and prevent fraud

These third parties are authorized to use personal information only as necessary to provide their services to us.

  1. International Transfers

If you are located in the European Economic Area, the United Kingdom, or Switzerland, please note that your information may be transferred to and processed in countries outside your jurisdiction, including the United States. Where required, we implement appropriate safeguards for such transfers.

  1. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including to fulfill services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

  1. Your Rights

A. EEA/UK residents
If you are a resident of the EEA or UK, you may have the right to:

  • Be informed about processing

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Request erasure (deletion) in certain circumstances

  • Restrict processing in certain circumstances

  • Data portability

  • Object to processing in certain circumstances

  • Rights related to automated decision-making and profiling (we do not typically conduct automated decision-making producing legal or similarly significant effects)

To exercise these rights, contact us using the details below.

B. California and other U.S. state privacy rights
Depending on your state of residence, you may have rights to access, delete, correct, or opt out of certain data practices. We do not sell personal information. If you wish to submit a request, contact us using the details below.

  1. Links to Other Websites

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

  1. Information Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. Legal Disclosure

We may disclose personal information if required to do so by law, regulation, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to:

  • Protect our rights, property, or safety

  • Protect the safety of others

  • Investigate fraud or security issues

  • Respond to lawful government requests

  1. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

Alchemy & Ice
Email: alchemyandice.nyc@gmail.com

Last updated: 2025